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Earlier this year in Ontario, the following was
introduced: the Accessibility Standard for Customer
Service where all people and organizations that provide
goods or services, and have one or more employees must
follow. It was implemented to help businesses and
organizations understand how they can meet the needs of
their customers with disabilities.
Although
Ontario is the only province to implement an
accessibility standard for customer service, it’s just a
matter of time before the others follow suit. After
all, making these small changes could open your doors to
another 4 million Canadians with disabilities who may be
looking for your merchandise or services.
Remember,
it’s not just about ramps and automatic door openers;
it’s how to make your place, your website and your
organization more accessible to customers with
disabilities.
Basically, businesses need to:
For more
information on Ontario’s Accessibility Standard for
Customer Service go to:
http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/customerService/
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