Ontario Working at Heights Training

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General Working at Heights Training Questions


What is Working at Heights?

"Working at Heights" (WAH) in Ontario applies to people working on "Construction Projects" who are exposed to fall hazards.

As of April 1st, 2015, the Ontario Ministry of Labour (MOL) requires these workers to complete an approved WAH training program through a Ministry-approved training provider.



Is YOW’s WAH training government approved?

Yes. YOW Canada’s blended-learning Working at Heights program has been approved by the Chief Prevention Officer of the Ontario Ministry of Labour ( MOL #PRO-34687) as required by law.



What is Blended Learning?

Blended learning combines online delivery (for Part 1: Basic Theory) with face-to-face delivery (for Part 2: Practical Learning) to allow learners more control over their learning process and to be more engaged.

The blended learning approach of “telling, showing, and then doing” has proven to be very effective in learning and retaining knowledge, particularly in adult learning.


Benefits of Blended Learning for Learners

There are a number of benefits to using YOW Canada’s WAH blended learning course:

  • Enhanced learning and knowledge retention results in safer work and fewer on the job injuries for Learners
  • Learners can take Part 1 online training anytime, from any device, and from anywhere with an internet connection to suit personal and professional schedules
  • Online learning is interactive and uses a variety of media (for example text, images, scenario’s, exercises) to enhance Learner engagement
  • Learners control the pace at which they learn, and can retake less understood topics
  • Learners with questions about Part 1 topics can contact one of YOW’s certified Trainers in real time using phone, chat or email Learners can ask questions about Part 1 topics privately (we welcome basic questions!)
  • Enabling Part 1 to be taken online and separately means that Learners are fresh and focused for Part 2 delivery, which is not the case with full day classroom delivery courses
  • Learners can access Part 1: Basic Theory training at any time after training completion

Benefits of Blended Learning for Employers

  • Enhanced safety compliance reduces injuries, time away and non-compliance costs (for example fines)
  • Being able to take Part 1 training online (during downtime, evenings or weekends) means WAH Learners only have to be off the job site for half a day – limited impact on productivity and revenue
  • WAH certification (and recertification every 3 years) is a legal requirement. YOW’s Learner Management System enables tracking employee training effortlessly:
    • Monitor Learners status (certified, in-progress, etc.)
    • Monitor Learners certification date
    • Training expiration or retraining date
    • View and Print Learners certificates
    • Assign trainees to groups based on job function, location etc.
    • Send notification emails & reminders to multiple trainees
    • Instantly re-register expired trainees.
    • Download a training report for all active trainees.
    • View past orders
  • Flexible and Client Focused Customer Service
    • Sales Representatives and Subject Matter Experts are available to answer your questions
  • Flexible purchasing policy that allows courses to be purchased individually, or to be pre-purchased as unused courses do not expire
  • WAH training delivery in all major cities in Ontario
  • Training can be provided at your site, or just for your employees (for 8 or more employees)

Do I need a Working at Heights Course?

If you work on a “Construction Project” and are exposed to any fall hazards or use any of the following, then the answer is YES!:

  • Travel restraint systems
  • Fall restricting systems
  • Fall arrest systems
  • Safety nets
  • Work belts or safety belts

This training will cover the legislation, recognizing the hazards and how they are assessed and the different methods of preventing a fall or arresting a fall should it occur in a two part course.

Part 1 will focus on the theory and basics in working at Heights and fall prevention.

Part 2 will focus on practical training including some hands-on training with the safety equipment to be used, especially the donning of safety harnesses.

Workers with emergency rescue responsibilities will need additional training related to the rescue.



Who is responsible for Working at Heights training and Working at Heights education?

The employer has the duty to ensure workers who work in or around fall hazards are adequately trained.

In Ontario, all Working at Heights certificates are only valid if they are from a Ministry of Labour approved training provider.



How often do I need Working at Heights Training?

Every 3 years following the initial training. Workers will be required to complete an MOL approved half day “refresher” training program delivered by an MOL approved training provider.



If I change employers/jobs, do I have to retrain?

No. Your WAH certificate of completion is MOL approved and is transferable from employer to employer. Your training certificate for WAH is issued to you personally and sent to your home address (i.e. the certificate is independent of your employer).



Can I take YOW's Working at Heights course and then train my own workers in Working at Heights?

No. However YOW will be offering a WAH Train the Trainer (TtT) course soon. Call 1-844-203-2303 for details.



When will I get my certificate?

You will receive a temporary certificate at the end of this course. An official certificate will be forwarded to you by the Ministry of Labour.



How can I pay for my WAH training?

Training can be paid by Visa, MasterCard, or American Express.



WAH Refunds – Cancellations – Rescheduling Policy:

Refund Policy

WAH training refunds requested within 30 days of the purchase date and at least 5 business days prior to the scheduled classroom training will be honoured in full, provided the online Part 1 training is unused. Refunds will not be issued for partially completed training.

Late or No Show Trainees

Trainees who do not attend the scheduled Part 2 classroom training, or those who are more than 30 minutes late, will not be eligible for any refund.

Rescheduling Policy

Rescheduling of Part 2 classroom training will be honoured for requests made at least 5 business days prior to the scheduled classroom course. Rescheduling is limited to the available dates, times and locations offered by YOW Canada.

Part 1 Online Training Not Completed

Trainees who show up for their scheduled classroom training WITHOUT having successfully completed their Part 1 online training, will not be eligible for the class and will not be eligible for any refund.

In the event that a registered trainee no longer requires the course, a replacement trainee can assume the full course providing:

Part 1 of the course has not been started/used;

  1. There is 24 hours notice prior to the scheduled Part 2 Classroom training; and
  2. The new trainee successfully completes Part 1 Theoretical online before Part 2 begins.
  3. Trainee Replacement - Classroom

In the event that a trainee cannot attend the scheduled Part 2 classroom training, a replacement trainee can attend instead, providing YOW Canada is given a minimum of 24 hours notice of the change and:

The replacement trainee has been registered for the full training course; and

  1. The replacement trainee successfully completes Part 1 Theoretical online before Part 2 begins
  2. Rescheduling of Part 2 training for the original trainee is limited to the available dates, times and locations offered by YOW Canada. Refunds will not be issued for partially completed training.

Cancellation by YOW Canada

YOW Canada reserves the right to cancel or reschedule classroom training in the event of low enrollment or due to circumstances beyond our control. Trainees will be notified accordingly with a minimum of 2 days notice.



Working at Heights Registration:


How does the Working at Heights registration work?

Step 1 – Purchase the course

Purchases can be done online, by phone at 1-866-688-2845 or by fax.

You may pre-purchase courses to be used at a later date. There are no expiry dates for pre-purchased courses.

Step 2 – Register and select in class training date:

Once the courses have been purchased all trainees must be registered for the course. Registration is done online through the Training Administration page. You can also contact YOW Canada by phone at 1-866-688-2845, to have us register your trainees. Registration includes selecting an in class training date. To make any changes to this training date please refer to YOW Canada’s Rescheduling Policy. Once registered, login and password information is emailed to the administrator. You must complete Part 1 of the training before attending the in class training date.

Please note: When activating a trainee for WAH the trainee's email address is mandatory.

Step 3 – Take Part 1 of the Course:

Trainees can log in at any time to start their training and can log in and out as many times as necessary to complete their training. The course is about 3.5 hours in length. It includes audio, video, animation and interactive exercises. It makes training fun and educational!

Step 4 – Take Part 2 Practical Training:

Once you have completed Part 1 you will need to bring your proof of completion as well as photo id to Part 2 of the training on your scheduled training date. Once you complete Part 2 you will receive a temporary proof of completion certificate until you receive an official certificate from the MOL.



Is the course available in French?

No. Unfortunately at this time we are unable to offer the course in French.



How long does it take to complete the online Part 1 portion of the course?

According to the WAH Regulations, the minimum for this part 1 Basic Theory (online) is 3.0 hours. Depending on circumstances you should expect this portion of the training to take approximately 3.5 hours.



How long does it take to complete the in class Part 2 portion of the course?

According to the WAH Regulations, the minimum time for this part 2 Practical Training (classroom) is 3.5 hours. Depending on circumstances you should expect this portion of the training to take approximately 4.5 hours.



Can I log into the online portion more than once?

Yes, you can log in and out of the course as many times as necessary in order to complete your training. When you log back into the course, you will be brought back to your last visited page.



Do I have to complete the course in one session?

No, you may log in and out as many times as necessary to complete your course. Your work will be saved.



I am the training administrator. How can I monitor my trainee's progress?

As an administrator, you have access to the Course Administration site where you can monitor and track each trainee's progress for Part 1 of the training. You can see quiz scores, activate accounts and more.

You will receive Part 1 Proof of Completion certificates by email as soon as the trainee has completed the online portion of the course.



I have dial-up internet. Can I still take the course?

Yes. A High-speed internet connection is recommended. Please be aware, however, that it may take more time to download. If you'd like to see a demo to test the speed, please click here to view a demo of this course.



What are the technical requirements for taking this online course?

  • A computer, tablet, or smartphone with an internet connection. A High-speed internet connection is recommended.
  • A Web browser. (Such as Internet Explorer, Firefox, Google Chrome or Safari). You should be using the latest version of your chosen web browser.


What other courses does YOW Canada offer?

Please visit our product menu for all of our course offerings.



Questions About YOW Canada


What does the "YOW" in YOW Canada stand for?

YOW Canada's offices are located in Ottawa, Ontario and Y-O-W are the international call letters for the Ottawa Airport. Plus, we think it's a catchy name that's easy to remember.

For more information about our company please visit the Contact Us page.





Back To WAH Course Outline


Course Outline:


Part 1 (Online)


  • Rights and Responsibilities
    • Learning Outcomes
    • What is Working at Heights?
    • The Competent Worker
    • OHSA
    • Responsibilities
    • The Right to Participate
    • The Right to Refuse
    • The Right to Know
    • Ministry of Labour
  • Identification of the Hazards of Working at Heights
    • Learning Outcomes
    • Work Related Injuries in Canada
    • Falls Change Lives
    • Falls
    • How Long Does it Take to Fall?
    • Fall Hazards
    • Fall Protection Plan
    • Emergency Rescue
  • Eliminating or Controlling the Hazards of Working at Heights
    • Learning Outcomes
    • Hazards
    • Sources of Hazards
    • Controlling a Hazard - Hierarchy of controls
    • Hazard Elimination
    • Substitution
    • Engineering Controls
    • Administrative Controls
    • Personal Protective Equipment
    • RACE
    • Communicate
  • Warning Methods and Physical Barriers
    • Learning Outcomes
    • Warning Methods
    • Warning Barriers and Bump Lines
    • Protective Covers
    • Guardrails
    • Fencing
  • Ladders and Similar Equipment
    • Learning Outcomes
    • Ladder Safety
    • Ladders
    • Basic Steps to Prevent Ladder Accidents
    • Extension Ladder Overlap
    • Step Ladders
    • Ladder Regulation Requirement
    • Ladder Set Up
    • Scaffolds
    • Powered Elevated Work Platforms
    • Ladder and Similar Equipment Inspection
  • Personal Fall Protection Equipment
    • Learning Outcomes
    • Certified Equipment
    • Fall Restricting Systems
    • Travel Restraint Systems
    • Fall Arrest Systems
    • The Harness
    • Harness Inspection and Donning
    • The Lanyard
    • Shock Absorbers
    • The Lifeline
    • Rope Grabs
    • Connecting Devices
    • Snap Hooks
    • Carabiners
    • Anchoring
    • After a Fall

Part 2 (Classroom)


  • Barriers and Other Fixed Equipment
    • Learning Outcomes
    • Bump Lines and Barriers
    • Guardrails
    • Protective Covers
    • Safety Nets
  • Personal Fall Protection Equipment
    • Learning Outcomes
    • Travel Restraint Systems
    • Fall Restricting Systems
    • Fall Arrest Systems
    • Regulatory Requirements
    • Fundamental Components of Fall Protection
    • Anchor Points
    • Full Body Harness
    • Lanyards
    • Lifelines
    • Connectors
    • Rope Grabs
    • Total Fall Distance
    • Pendulum Effect
    • Suspension Trauma
    • PPE Inspection
  • Anchor Points
    • Learning Outcomes
    • Anchor Point Selection
    • Inappropriate Anchor Point
    • Force Capacity
  • Work Access Equipment, and Platforms
    • Learning Outcomes
    • Ladders
    • Ladders – Regulatory Requirements
    • Bosun Chair
  • PPE for Work Access Equipment
    • Learning Outcomes
    • Purpose
    • Responsibilities

The smart way to learn!

Train Online, Anywhere, Anytime.


YOW Canada’s online training courses can be done from any computer with an internet connection.


Pre-purchased courses do NOT expire and trainees can log in and out as many times as they need.


Get your certificate today! Click here to  Purchase online!