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Ontario Working at Heights Refresher Training

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General Working at Heights Training Questions


What is Working at Heights?

"Working at Heights" (WAH) in Ontario applies to people working on "Construction Projects" who are exposed to fall hazards.



Is YOW's WAH training government approved?

Yes. YOW Canada's Working at Heights program has been approved by the Chief Prevention Officer of the Ontario Ministry of Labour ( MOL #PRO-34687) as required by law.



What does CPO mean?

CPO stands for "Chief Prevention Officer" of the Ontario Ministry of Labour. The CPO is responsible for establishing training standards and approving training programs and providers.



Do I need a Working at Heights Course?

If you work on a "Construction Project" and are exposed to any fall hazards or use any of the following, then the answer is YES!:

  • Travel restraint systems
  • Fall restricting systems
  • Fall arrest systems
  • Safety nets
  • Work belts or safety belts


Do I qualify for WAH Refresher Training?

If you have successfully completed full Working at Heights training through a CPO-approved training provider in the past, then "yes" you qualify. Ontario Working at Heights certification is valid for 3 years. You must bring your previous CPO-issued WAH card with Learner ID# to class!



For instructions on how to register for a Working at Heights Refresher course click here.


What if I don't have my WAH CPO-issued card with Learner ID#?

You or your employer can call the MOL at 1-877-202-0008 to request a replacement card and obtain your Learner ID#. If you do not have this information at class, you will not be allowed to attend and you will not be eligible for a refund. Please make sure you have it!


Who is responsible for Working at Heights training and Working at Heights education?

The employer has the duty to ensure workers who work in or around fall hazards are adequately trained.

In Ontario, all Working at Heights certificates are only valid if they are from a CPO-approved training provider.



How often do I need Working at Heights Training?

Every 3 years following the initial training. Workers will be required to complete a half day "refresher" training program delivered by a CPO approved training provider.



If I change employers/jobs, do I have to retrain?

No. Your WAH certificate of completion is CPO approved and is transferable from employer to employer. Your training certificate for WAH is issued to you personally (i.e. the certificate is independent of your employer).



Can I take this course as an individual?

Absolutely! If you are taking this course as an individual, simply enter your name in the area for "Company Name".



Can I take YOW's Working at Heights course and then train my own workers in Working at Heights?

No, YOW Canada's Working at Heights program is not intended or designed for trainers and we do not recommend that it be used to train a trainer.



What do I need to bring to class?

CPO-issued Working at Heights card with ID# (mandatory);

1 valid piece of government issued photo identification (mandatory).



When will I get my certificate?

Your trainer will issue a signed wallet card at the end of the class, which is a valid training record. If you completed training after April 1st, 2019, your information will be automatically submitted to SkillsPass, the record management system used by the Ontario Ministry of Labour. You will then receive an email from SkillsPass with instructions on how to access or set-up your account and access your digital records.

If you completed training prior to April 1st, 2019, you can go to the following site to set-up and link your account. https://cms.bluedrop.io/client/mol-link-account/. You will be required to fill out an Account Link form to ensure access to your accurate digital training records. If you have questions or wish to correct spelling errors, please email support@myskillspass.com.

Please note that the Ontario Ministry of Labour no longer prints and mails CPO training cards as they are now available digitally through SkillsPass.



How can I get help with my SkillsPass access?

For all SkillsPass related questions or concerns, including spelling errors, please email support@myskillspass.com.



Why am I asked from my year of birth?

This is a way for the MOL and SkillsPass to verify that training records and account information are being provided to the correct person. Your name, address and phone number may change over time, but one piece of info that always stays the same is your year of birth. Once your account is created at SkillsPass, you will be able to manage and update your personal information as things change.



How can I get a replacement certificate?

You can access, view, print and share your training record online 24/7 through SkillsPass at: https://myskillspass.com/client/msp/skillspass/.

Alternatively, YOW Canada can issue and mail a replacement wallet card, simply call 1.866.688.2845 during regular business hours (Mon-Fri, 9-5).

Please note that the Ontario Ministry of Labour no longer prints and mails CPO training cards as they are now available digitally.



How can I pay for my WAH training?

Training can be paid by Visa, MasterCard, or American Express.



WAH Refresher Refunds - Cancellations - Rescheduling Policy:

Refund Policy

WAHR training refunds requested within 30 days of the purchase date and at least 5 business days prior to the scheduled classroom training will be honoured in full.

Late or No Show Trainees

Trainees who do not attend the scheduled Refresher classroom training, or those who are more than 30 minutes late, will not be eligible for any refund. See Rescheduling Policy for other options.

No CPO-issued (MOL) Working at Heights Card

Trainees who do not have their CPO-issued card or Learner ID# at class, will not be allowed to attend and will not be eligible for a refund. Call the MOL at 1-877-202-0008 to request a replacement card and obtain your Learner ID#.

Rescheduling Policy

Rescheduling of Refresher classroom training will be honoured for requests made at least 5 business days prior to the scheduled classroom course, otherwise a Rescheduling Fee will apply. Rescheduling is limited to the available dates, times and locations offered by YOW Canada.

In the event that a trainee cannot attend the scheduled Refresher classroom training, a replacement trainee can attend instead, providing YOW Canada is given a minimum of 24 hours' notice of the change and the replacement trainee has proof of previous training (CPO-issued card with Learner ID#)

Cancellation by YOW Canada

YOW Canada reserves the right to cancel or reschedule classroom training in the event of low enrollment or due to circumstances beyond our control. Trainees will be notified accordingly with a minimum of 2 days' notice.



Working at Heights Refresher Registration:


How does the Working at Heights Refresher registration work?

Step 1 - Purchase the course

Purchases can be done online, by phone at 1-866-688-2845 or by fax.

You may pre-purchase courses to be used at a later date. There are no expiry dates for pre-purchased courses.

Step 2 - Register and select in class training date:

Once the courses have been purchased all trainees must be registered for the course. Registration is done online through the Training Administration page. You can also contact YOW Canada by phone at 1-866-688-2845, to have us register your trainees. Registration includes selecting an in class training date. To make any changes to this training date please refer to YOW Canada's Rescheduling Policy. Once registered, the login information is emailed to the administrator. Trainees must complete the online WAHR training form before attending the in class training date.

Please note: When activating a trainee for WAH the trainee's email address is mandatory.

Step 3 - Login and complete the form.

Step 4 - Attend the Class:

You will need to bring your proof of previous training (CPO-issued card with leaner ID#) as well as government issued photo id to the class on your scheduled training date. Once you complete the classroom training, you will receive a proof of completion certificate.



Is the course available in French?

No. Unfortunately at this time we are unable to offer the course in French.



How long does it take to complete the Refresher training?

Depending on circumstances you should expect this training to take approximately 4.5 hours.



What other courses does YOW Canada offer?

Please visit our product menu for all of our course offerings.



Questions About YOW Canada


What does the "YOW" in YOW Canada stand for?

YOW Canada's offices are located in Ottawa, Ontario and Y-O-W are the international call letters for the Ottawa Airport. Plus, we think it's a catchy name that's easy to remember.

For more information about our company please visit the Contact Us page.





Back To WAHR Course Outline

WAHR Refund Policy

View the list of Blended-Learning Training Partners.

Course Outline:


  • Barriers and Other Fixed Equipment
    • Learning Outcomes
    • Bump Lines and Barriers
    • Guardrails
    • Protective Covers
    • Safety Nets
  • Personal Fall Protection Equipment
    • Learning Outcomes
    • Travel Restraint Systems
    • Fall Restricting Systems
    • Fall Arrest Systems
    • Regulatory Requirements
    • Fundamental Components of Fall Protection
    • Anchor Points
    • Full Body Harness
    • Lanyards
    • Lifelines
    • Connectors
    • Rope Grabs
    • Total Fall Distance
    • Pendulum Effect
    • Suspension Trauma
    • PPE Inspection
  • Anchor Points
    • Learning Outcomes
    • Anchor Point Selection
    • Inappropriate Anchor Point
    • Force Capacity
  • Work Access Equipment, and Platforms
    • Learning Outcomes
    • Ladders
    • Ladders - Regulatory Requirements
    • Bosun Chair
  • PPE for Work Access Equipment
    • Learning Outcomes
    • Purpose
    • Responsibilities
    • Rescue Planning